Cookies & Privacy Policy
This Cookies & Privacy Policy explains how Athens Experience Travel collects, uses and protects personal data when you visit our website, contact us, request information about a tour or ask us to prepare a tailor-made travel experience. It also explains how cookies and similar technologies may be used on the website.
The website currently operates as an information and enquiry platform. It does not currently complete online payments through the website. If online bookings, payment gateways or additional third-party booking tools are introduced in the future, this Policy should be reviewed and updated accordingly.
Last updated: June 2026.
The data controller responsible for the processing of personal data through this website is:
Athens Experience Travel
Anagnostopoulou 1, Kolonaki, Athens, Greece
Telephone: +30 693 412 1212
Email: [email protected]
Depending on how you interact with us, we may collect and process the following categories of personal data:
We collect personal data when you submit a website form, send us an email, call us, message us through a communication platform, request a proposal, subscribe to updates where available, or browse the website and interact with cookies or similar technologies.
We process personal data only where there is a lawful basis and a clear operational purpose. In particular, we may use your data to respond to enquiries, provide information about tours and availability, prepare custom proposals, communicate with you before or after a request, coordinate with trusted operational partners, improve website performance, maintain security, comply with legal obligations and send marketing communications only where we have a valid legal basis.
Depending on the context, we may rely on performance of a contract or steps before entering into a contract, legitimate interests, consent or legal obligation. Consent is especially relevant where required for certain cookies, analytics tools or optional marketing communications.
We do not sell personal data. We may share personal data only where necessary and appropriate, including with website hosting, email, IT support, analytics, security and technical service providers; trusted travel, tour, transport, boat, hospitality or event partners; professional advisers; and public authorities, courts or regulators where disclosure is required by law.
Where possible, we use service providers located within the European Union or the European Economic Area. If personal data is transferred outside the EU/EEA, we aim to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
We keep personal data only for as long as necessary for the purposes for which it was collected. Enquiry data may be retained for a reasonable period so that we can manage follow-up communication and service history. Booking, accounting or legal records may be retained for longer where required by applicable law. When personal data is no longer needed, we will delete it, anonymise it or securely restrict access to it.
Subject to the conditions set by applicable data protection law, you may have the right to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, data portability, objection to processing and withdrawal of consent where processing is based on consent.
To exercise your rights, you may contact us at [email protected]. You also have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority.
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email system or online communication channel can be guaranteed to be completely secure.
Our services are not directed to children as independent users. Where information about minors is provided in connection with a family trip, event or group request, it should be provided by a parent, guardian or authorised adult and only where necessary for the requested service.
Our website may contain links to third-party websites, platforms, maps, social media pages or partner services. We are not responsible for the privacy practices, content or security of third-party websites.
Cookies are small text files stored on your device when you visit a website. Similar technologies, such as pixels, tags, local storage and embedded third-party tools, may perform related functions.
Depending on the tools active on the website at any given time, we may use cookies and similar technologies for website operation, security, form functionality, cookie preference storage, analytics, performance measurement, embedded maps or media, social media features, communication links and marketing or advertising measurement where enabled.
The table below summarises the main categories that may apply. Exact cookie names, providers and retention periods should be confirmed by a cookie scan and by the active consent-management tool before publication.
Category | Purpose | Consent | Typical retention |
Strictly necessary cookies | Website operation, security, forms, preference storage and basic technical functions. | Not required where technically necessary. | Session or limited duration. |
Analytics cookies | Traffic measurement, aggregated statistics and improvement of website content and navigation. | Required before activation, unless configured as strictly exempt under applicable law. | Usually limited duration. |
Functionality cookies | Enhanced features such as maps, embedded media, preferences or interactive components. | Required when they are not strictly necessary. | Varies by provider. |
Marketing pixels | Advertising measurement, remarketing, campaign attribution and personalised advertising where enabled. | Required before activation. | Varies by provider/campaign. |
Third-party cookies | Cookies set by external platforms, embedded tools or linked services. | Depends on purpose and provider. | Controlled partly or fully by provider. |
Except for strictly necessary cookies, optional cookies should be used only after you have given consent through the cookie banner or preference tool, where such cookies are active on the website. You should be able to accept, reject or manage optional cookie categories and change or withdraw your choices later through a “Cookie Settings” link or equivalent option.
You can also control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete stored cookies or receive alerts before cookies are placed. If you block all cookies, some parts of the website may not work correctly, especially forms, preference settings or embedded features.
The website may use or later activate third-party tools, such as Google Analytics, Google Maps, YouTube or Vimeo embeds, Meta Pixel, social media plugins, reCAPTCHA, WhatsApp/Viber contact links, booking tools or other operational plugins. When third-party tools are used, the relevant providers may set their own cookies or process technical information about your visit under their own policies.
We may update this Cookies & Privacy Policy from time to time to reflect changes in our website, services, technologies, legal requirements or business operations. The updated version will be published on this page with a revised “Last updated” date.
For questions about this Policy or the use of personal data and cookies on our website, please contact us at [email protected].
